Afternoon Team Lead – Full-time, Permanent – Guelph, ON

What You'll Do

• Provide hands-on leadership and direction to employees throughout the shift.
• Communicate priorities, progress and challenges with the Afternoon Shift Supervisor.
• Allocate and redirect labour as priorities change.
• Train and coach team members on SOPs and daily processes.
• Set clear expectations and address performance, conduct or attendance concerns when needed.
• Lead by example and help build a positive, respectful and accountable team environment.
• Bring forward ideas that can improve safety, quality, productivity, service or the way we work.

• Work with the Supervisor to communicate priorities and make sure the most important work gets done on time.
• Monitor progress throughout the shift and adjust priorities and labour as circumstances change.
• Coordinate activities across warehouse departments, including Inventory and Pick & Pack.
• Support additional departments such as Projects, Shipping and Receiving when required.
• Identify bottlenecks and competing priorities early and take action to keep work moving.
• Take ownership of day-to-day issues and work through them to a solution or appropriate escalation.
• Make good decisions when priorities change or unexpected issues come up.
• Provide hands-on support to Warehouse Associates and Forklift Operators when needed.

• Make sure company and client SOPs, quality requirements and service expectations are followed consistently.
• Check work for accuracy and quality and address issues promptly.
• Reinforce Health & Safety requirements and address unsafe conditions when they arise.
• Maintain good housekeeping standards and help keep work areas clean, organized and safe.
• Report safety concerns and incidents to the appropriate leader.

• Keep the Supervisor informed of progress, delays, issues and completed priorities throughout the shift.
• Manage high volumes of email and make sure time-sensitive requests are actioned or escalated.
• Clearly communicate outstanding issues, priorities and follow-ups to support a smooth transition to the next shift.

• Act as a key-holder and provide back-up for building security, alarm systems and end-of-shift lock-up.
• Follow company requirements for product security and facility access.
• Make sure product, equipment and company property are handled and secured appropriately.

What We're Looking For

• Has 3+ years of warehouse or third-party logistics experience.
• Has 1–2 years of supervisory, Team Lead or comparable warehouse leadership experience.
• Has experience using an RF scanner and Warehouse Management System (WMS).
• Has strong computer skills, including Microsoft Office, Word and Excel.
• Understands warehouse safety requirements and safe equipment use.
• Can read, understand and follow SOPs, written procedures and client-specific requirements.
• Takes ownership of problems and follows them through to resolution or appropriate escalation.
• Brings a high level of accuracy and attention to detail to their work.
• Thinks through problems carefully and looks for practical solutions.
• Makes good decisions on the warehouse floor, even when things change quickly.
• Is comfortable providing direction, setting expectations and holding others accountable.
• Coaches and trains others in a practical and respectful way.
• Can prioritize competing demands and direct resources to the work that matters most.
• Works independently while keeping the Supervisor informed.
• Understands that what happens in the warehouse directly impacts our clients and the service we provide.

• A background in third-party logistics (3PL) or a similar fast-paced, client-focused warehouse environment.
• Knowledge of different warehouse functions, such as Inventory, Pick & Pack, Shipping, Receiving or Projects.
• Hands-on experience operating a counterbalance forklift, narrow aisle reach truck or walkie.
• Familiarity with facility maintenance or building security.

Why Fraser Direct?

• A friendly, respectful and team-oriented workplace
• A clean, organized, climate-controlled warehouse
• Opportunities to learn and grow
• Training and support to help you succeed
• Health and safety as a priority
• Health benefits plan and regular wage reviews
• Company events and recognition programs
• A workplace that values initiative, reliability and doing good work

Details That Matter

• • $21.00 - $23.00/hour
  • Health benefits plan after 6 months employment

• • Regularly required to stand, sit, talk, hear, walk, bend, stoop, reach, and perform physical tasks continuously throughout the shift
  • Operate a computer, telephone, keyboard, and RF scanner
  • Ability to lift up to 50 lbs (23 kg) regularly throughout the shift
  • Maintain regular, predictable attendance is required

Our Commitment to Inclusion

• All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
• We encourage you to connect with us if you require accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). All reasonable efforts will be made to provide such accommodations.
• By applying to this job, you will be assessed against our “Deliver the Promise” standards to ensure we provide our clients with consistent and exceptional service and cultivate a culture of excellence.  Offers of employment are conditional upon satisfactory reference and background checks.

Additional Information

• AI will not be used to make hiring decisions or to determine who progresses in the job application process.